What are your check-in and check-out times, and can I arrive early or leave late?
Our standard check-in time is 3:00 pm, and check-out is 12:00 pm.
Arriving early? We'll do our best to accommodate you based on availability — just let us know your arrival time in advance. If early check-in isn't possible, we're happy to securely store your luggage while you explore the property.
Need an extra hour? Depending on occupancy, we can offer a complimentary late check-out until 1:00 pm.
Staying longer? A late check-out between 2:00 pm and 3:00 pm is available for an additional $100 USD + taxes, subject to availability.
Do I need a power adaptor for my devices?
The electricity supply in Mexico is 115V at 60Hz, the same as in the US and Canada, and the wall plug type is identical. If you're visiting from either, you won't need a special adaptor.
Will my phone work here, and how should I stay connected?
Before you arrive, check with your cell carrier about international plan options to avoid unexpected charges. If you skip an international plan, disable cellular data roaming and push notifications on your device.
Cellphone service can be limited in some areas, but WiFi is widely available. We recommend WhatsApp for reliable communication over WiFi throughout your stay.
How do I get to Radhoo Tulum?
Radhoo Tulum is located 90 miles south of Cancun and 30 miles from Tulum International Airport.
From Cancun International Airport: take the 307 highway southbound (a wide 2-lane route through Playa del Carmen), about 90 minutes to Tulum. Entering Tulum town, at the four-way intersection with the "Super Aki" supermarket on your right, turn left (east) toward the beach road (signposted "To Boca Paila"). Travel south about 6 km. Just past Lula Hotel Tulum, at Tulum Boca Paila KM 8.7, look for the Radhoo Tulum sign.
From Tulum International Airport: take Carretera Federal 307 to Tulum Pueblo, then follow signs for "Tulum Hotel Zone." Just past Sanara, at Tulum Boca Paila KM 8.7, look for the Radhoo Tulum sign.
What are my transportation options to and around the hotel?
Car rentals: if you'd rather not rent a car, we recommend pre-arranging an airport pick-up. We offer private transfers — ask your concierge to book, between 30 days and 24 hours before arrival.
Airport shuttles: bookable online, or ask our concierge to arrange a private transfer. ADO buses are a budget-friendly option.
Biking and walking: we provide shared bikes for getting around nearby. For longer distances, a taxi is advisable, especially at night.
Taxis: readily available on Beach Road for trips into town. Confirm the fare before you set off, or ask our staff for help.
Should I bring cash, and which cards do you accept?
Call your bank and credit card company before you travel so your funds aren't interrupted. Tulum runs predominantly on cash, so it's worth carrying enough with you.
For cash exchanges, use ATMs affiliated with reputable banks like Chedraui, HSBC, or Scotia Bank in the Pueblo, and avoid ATMs on Beach Road.
We accept all major credit cards (Visa, Mastercard, American Express); we don't accept checks. Radhoo Tulum is a cash-free hotel: pay by card at the restaurant and at check-out, or charge to your room balance.
Is the water safe to drink?
The tap water on site isn't drinkable. Your bathroom has small containers of drinkable water sourced from an on-site well, purified through filtering and UV treatment.
What medical care is available nearby?
Doctors: a doctor is available for personal appointments and can reach the hotel within 30 minutes (traffic depending), or up to an hour during high season (December–January).
Hospitals:
Amerimed Hospital Tulum, in Tulum town center, about 20–25 minutes away (up to 45 in high season), with 24/7 emergency care and bilingual staff.
CostaMed, on the 307 Boca Paila Road, about 13 km away, roughly 30 minutes (up to an hour in high season).
Is concierge or reception available 24/7?
Yes. Our concierge is available 24/7. If our concierge team isn't immediately visible, our on-site security guards are always on hand to help.
What's the weather like throughout the year?
January–March (high season): high 60s to high 80s°F (20–32°C), slight chance of rain.
April–June: generally high 80s°F (27–32°C) with increased humidity; every room has A/C.
July–October (rainy season): brief, intense showers, usually just a few minutes a day; we provide umbrellas and the sun typically returns after.
November–December: low 80s°F (26–28°C) as hurricane season winds down.
What dining options do you offer, and can you handle dietary needs?
Restaurant & room service: our full-service restaurant serves breakfast, lunch, and dinner, with an international menu built on fresh, locally sourced ingredients. Meals can also be delivered to your room or terrace.
Dinner at NÜ Tulum: our jungle-side restaurant, recommended by the Michelin Guide and named among the five best restaurants in Riviera Maya by Travel + Leisure. A fusion of modern and traditional Mexican cuisine using fresh, sustainable ingredients.
Dietary needs: we happily accommodate gluten-free, dairy-free, and other dietary requirements. Let us know when you reserve so we can tailor your experience.
Do you welcome children?
We love kids, but due to our small size and intimate atmosphere, we only host guests 18 and older.
Is the hotel pet friendly, and what's the pet policy?
Yes. Pets are welcome, subject to our Pet Policy and pet-friendly room availability.
Pet fee: $90 USD per pet, per stay, covering extra cleaning and sanitization.
How many: up to two pets per room, each up to 25 kg.
What to bring: a current vaccination record for each pet; you'll also sign our Pet Stay Waiver at check-in.
Advance notice: yes. Tell us you're traveling with a pet when you reserve. Acceptance depends on availability and our policies.
Is smoking allowed?
Smoking isn't permitted on hotel premises. Designated smoking areas are available across the property.
Is Tulum safe?
Safety isn't a concern here. The area is under constant surveillance by local police and private security. You can walk the streets or beach at night without worry, and our on-site security guards keep watch over the hotel and guests. Taxis are safe to hail on the street, though we're happy to coordinate transportation for you to avoid any fare discrepancies.
How can I help minimize my environmental impact during my stay?
We're committed to keeping the property environmentally friendly. Please dispose of toilet paper in the trash cans provided, and turn off lights when not needed. A/C is available 24/7, but we recommend using it from 6:00 pm to 9:00 am to support energy conservation.
What fees and charges apply when I book?
All prices are quoted in US dollars. Rates are subject to a 21% hospitality tax, a $30 USD per-night destination fee, and a $3.20 USD per-night environmental fee, in addition to the nightly rate. A 16% sales tax applies to food, beverage, and other resort purchases.
Depending on the rate selected, a deposit may be collected per our policies. Rates, taxes, and service charges may change without prior notice; what's confirmed at booking is locked into your confirmation.
By booking, you confirm you're the cardholder and authorize us to charge the amount due. Non-refundable rates are charged in full at the time of booking and cannot be modified or canceled.
At check-in, a $100 USD per-night pre-authorization is held on your card for incidentals, released within 24 hours of check-out. You must present the physical card used to book, along with a matching valid ID, and sign a registration card authorizing payment.
What is your cancellation policy?
As a small, privately-owned, referral-driven hotel, we maintain a strict cancellation policy; the penalty fee depends on the rate selected at booking.
Cancellations must be submitted by email to reservations@radhootulum.com; we don't accept them by phone, SMS, WhatsApp, or any other method.
Early departure or a no-show is charged in full, with no refund or credit.
Changes made after the cancellation window, or a shortened stay, are charged for the originally booked nights. If rates change between booking and arrival, the original reservation's rate applies for both parties.
We're not responsible for cancellations arising from events beyond our control (fire, epidemics, health risks, transport problems, flight delays, closed airports, etc.), and we recommend travel insurance.
Bookings made through a third party should be changed through that agent/website directly.
Refunds retain a 10% credit card fee; bank transfer refunds carry a 5% merchant fee plus $50 USD in bank charges.
Only bookings through our official website (www.radhootulum.com) and official OTA profiles are valid; we reserve the right to refuse reservations from unauthorized sources.
Will I encounter wildlife on the property?
We're located in a protected natural area of Tulum, so wildlife is part of the surrounding ecosystem and the experience we offer. You may occasionally spot animals around the property. Please admire them from a safe distance and don't feed or approach them. The hotel isn't responsible for accidents, injuries, or damages resulting from wildlife interactions.
What are the spa attention hours?
Our attention hours are from Monday to Sunday, 9 am to 7 pm.
Do you have male and female therapists?
Yes, we have a highly trained team of therapists, consisting of both men and women who are dedicated to providing quality treatments in holistic and traditional medicine.
Is the spa product line natural or organic?
At La Valise SPA, we are committed to the environment and the health of our clients. That is why we use only 100% natural, sustainable, and nature-friendly products. Moreover, our treatments are designed to preserve the tradition of local Mexican medicine and are free from harmful chemicals.
Does the spa have parking available?
Yes, we offer our clients free parking during the duration of their treatment, so they can enjoy their experience without any worries.
Does the spa have a sauna or pool?
At the moment, we do not offer sauna or pool services at our SPA. However, we offer hot or cold tubs so you can enjoy a unique relaxation experience, according to the treatment you choose.
Can two people be treated in the same place at the same time?
We have a private and air-conditioned space within the SPA, where you can receive treatment for two people at the same time, enjoying the experience in a calm and relaxing environment.
Does the spa offer packages for special events?
At La Valise SPA, we have various special packages designed for every occasion, such as Birthday Packages, Family Package, Bride Package, Wedding Package, and Honeymoon Package.
What payment methods does the spa accept?
We accept cash payments, as well as credit or debit cards for the convenience of our clients. Additionally, we offer gift cards so you can surprise that special someone with the best relaxation and well-being experience: namronhospitality.egiftify.com/landingpage